Terms & Conditions

Terms and Conditions for use on website and web based store, ToySpot.co.za
Toy Spot (Pty) Ltd is a private company in the toy industry. Online, retail store.

Use of Materials on this Website

Toy Spot (Pty) Ltd (Company Registration 2014/231847/07), maintains this Website for your personal entertainment, information, education, and communication. It also contains the Toy Spot (Pty) Ltd internet store, which features online ordering capabilities. You must be 18 years of age or older to place an order. Please feel free to browse the Website. No-one is allowed to copy, distribute, modify, display, publish or similar works based on, repost, transmit or otherwise use the content of this Website without the prior written permission of Toy Spot (Pty) Ltd (Company Registration 2014/231847/07).

Purchases by Minors

No minor may do any purchase of items via this website. By ordering and purchasing any product online from this website, you represent that you are 18 years or older. Should a minor do purchase such item without the prior parental permission, the parent or guardian may return such item with full refund, if the item was not damaged or opened at any stage and therefore as in the original state and condition the way it was shipped from Toy Spot (Pty) Ltd.


The following payment options are available:
• No payments by Cheque accepted
• No Credit Card payments 
• Electronic Bank Transfers accepted

Note: If you choose to pay via electronic bank transfer, your items will not be sent before valid proof of payment is received. Such proof must be sent to ToySpot (Pty) Ltd via e-mail to sales@toyspot.co.za or SMS: 082 455 8383. Payment should be carried out within 7 days after order has been submitted.

Note: If you choose to pay cash at the bank branch, ATM or in person, a 5% cash handling fee will be charged.



Because Toy Spot (Pty) Ltd has such a wide variety of products available, we don’t keep stock of all products. We do however try and keep stock of all the products that are in high demand for fast delivery. In the case that an item ordered is not in stock, we will order the item from our suppliers. To check stock availability please email sales@toyspot.co.za.

Order Cancellation

Toy Spot (Pty) Ltd reserves the right, on whatever grounds, to cancel any order. Paid or partly paid orders will be fully reimbursed upon cancellation. Unpaid orders older than 7 normal days will be cancelled automatically and linked stock will be made available to other customers.

Delivery Policy

Delivery time depends on availability of items, receipt of proof of payment and the selected delivery method. Orders will be processed the following working day, after the receipt of your proof of payment. Though we try to ensure the quickest delivery time, Toy Spot (Pty) Ltd can not be held responsible for late deliveries made by the delivery parties involved. To avoid delivery delays please ensure that you submit a correct and detailed delivery address. Toy Spot (Pty) Ltd will replace damaged or lost items by the involved parties for delivery if sufficient proof is provided to us. Please ensure on collection of a parcel to check for damage and if so report it immediately to the courier service and immediately to Toy Spot (Pty) Ltd via email (sales@toyspot.co.za)

It is the customer's responsibility to double check that they have selected the correct delivery option before submitting & paying an order. Toy Spot (Pty) Ltd will not be held responsible for incorrect delivery methods chosen but can change it after the order has been placed, on request if the client so desires. Additional costs for changing a delivery method may apply depending on the new method required by the client.

Returns & Refund Policy

We believe in the quality of all the toys offered brand of products and the satisfaction it should give you. If for any reason, you need to return or exchange an item the following rules apply:

• All returns or exchanges must be made within 10 days on receipt of your item(s).
• Items must be accompanied by original invoice.
• If Toy Spot (Pty) Ltd has supplied the incorrect item(s), we will exchange it for the correct item(s). Toy Spot (Pty) Ltd will cover collect & delivery costs.
• Unopened set(s) will be fully refunded or exchanged for different sets, if so desired in the same price range. Any price difference is to be rectified either to pay balance payout or additional payment made by the customer to Toy Spot (Pty) Ltd, should the item being exchanged be more expensive than the item previously purchased. Toy Spot (Pty) Ltd will not cover collect & delivery costs.
• Opened set(s) or damaged sets will only be replaced if it was damaged during delivery and immediately reported to the courier service and immediately to Toy Spot (Pty) Ltd, when collected or received, or a defective product. Toy Spot (Pty) Ltd will cover collect & delivery costs. Photos of packaging and damaged contents must be emailed to us as proof.
• For any returns or exchange please contact us at sales@toyspot.co.za.

Customer Data Privacy Policy

All your private information is confidential. We will not sell, exchange or market it in any way. We encrypt the following fields: name, surname, e-mail address, billing address first line, delivery address first line, telephone number, and mobile number. A client can at any time request the removal of his/her profile with this information, from our database.

Security Policy

All card transactions are handled by SAGE Pay. Toy Spot (Pty) Ltd does not store any credit card details nor any banking details.

Merchant Outlet Country

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.


All price quoted on this website of Toy Spot (Pty) Ltd is ZAR based (South African Rand)

Business Days / Hours

Our shop is open for business from Mondays to Fridays.

Export Restriction

Toy Spot (Pty) Ltd does not export products. Products are only sold and delivered within the Republic of South Africa.


Toy Spot (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Toy Spot (Pty) Ltd do not guarantee any product. The only guarantee applicable is the guarantee on manufactured product as issued by the different manufactures themselves. We will however assist the customer with resolving problems at the manufacturer.

Country of Domicile

This website is governed by the laws of South Africa and Toy Spot (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Toy Spot (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

General Provisions

Toy Spot (Pty) Ltd may revise these terms from time to time by updating or revising this posting, with the revised terms taking effect as of the date of its posting. Toy Spot (Pty) Ltd controls and operates this site from its headquarters in Pretoria, Gauteng, South Africa and makes no representation that these materials are appropriate or available for use in other locations. If you use this Website from other locations, you are responsible for compliance with applicable local laws. These toys products are available in many parts of the world. However, this website may describe products that are not available worldwide. If any portion of these terms is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible and the remainder of the provisions shall remain in full force and effect. Any cause of action you may have with respect to this Website must be commenced within 3 (three) months after the claim or cause of action arises or such claim or cause of action is barred. These terms will be governed by and construed in accordance with the laws of South Africa, without regard to its conflicts of law provisions. Any legal action or proceeding relating to your access to, or use of, the Website or Toy Spot (Pty) Ltd's material must be instituted in the Pretoria magisterial court, South Africa.

Company Information

This website is run by Toy Spot (Pty) Ltd (Company Registration 2014/231847/07), private company based in South Africa. Website: www.toyspot.co.za. Email address: vina@toyspot.co.za. Contact number: 082 455 8383.